Shipping policy

Shipping Policy – Redwood Worm Co.

Last updated: March 24, 2026

At Redwood Worm Co., everything is built and packed by hand. We take pride in shipping orders carefully and getting them to you as quickly as possible.

Processing Times

Orders typically ship within 1–3 business days
Handmade items (worm bins, trays, etc.) may take 3–5 business days to build and prepare
You’ll receive tracking info as soon as your label is created

Shipping Methods & Delivery Times

We ship via USPS and UPS, depending on the item.

Estimated delivery times:

Standard Shipping: 2–5 business days
Expedited Shipping: 1–3 business days (if selected at checkout)

Delivery times are estimates and may vary due to carrier delays.

Shipping Rates

Shipping is calculated at checkout based on:

Package weight
Destination
Selected shipping speed

Occasionally, we may offer free shipping promotions on select items or orders.

Live Worm Shipping

Live worms are shipped with extra care to ensure they arrive healthy.

Ships early in the week (Monday–Wednesday) to avoid weekend delays
May be held during extreme weather conditions (heat/cold)
Tracking is always provided

If conditions are unsafe for transit, we may delay shipment and notify you — this is to protect the worms.

Order Issues & Delivery Problems

If your package is:

Delayed
Lost
Marked delivered but not received

Please contact us at redwoodwormco@gmail.com, and we’ll help track it down.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout.

We are not responsible for orders shipped to incorrectly provided addresses
If you notice an error, contact us immediately — we’ll do our best to fix it before shipment

Damaged Packages

If your order arrives damaged, please contact us within 48 hours with:

Photos of the packaging and item
Your order number

We’ll make it right.

Our Approach

We’re a small shop, not a warehouse. Every order matters, and we do our best to ship quickly, pack carefully, and communicate clearly along the way.