Terms of service
Terms of Service – Redwood Worm Co.
Last updated: March 24, 2026
Welcome to Redwood Worm Co. By accessing or purchasing from our website (redwoodwormco.com), you agree to the following Terms of Service. Please read them carefully.
1. Overview
This website is operated by Redwood Worm Co. Throughout the site, the terms “we,” “us,” and “our” refer to Redwood Worm Co.
By visiting our site and/or purchasing something from us, you agree to be bound by these Terms, including any additional policies referenced here (such as our Shipping and Return policies).
2. Online Store Terms
By using this site, you confirm that:
- You are at least the age of majority in your state or have permission from a guardian
- You will not use our products for any illegal or unauthorized purpose
- You will not violate any laws in your jurisdiction
Any breach of these terms may result in termination of service.
3. Products & Services
We specialize in:
- Live composting worms
- Handmade worm bins and accessories
- Natural wood products
Because many items are handmade or living, you acknowledge:
- Variations in appearance, size, or color may occur
- Live worms are perishable and sensitive to environmental conditions
We reserve the right to:
- Limit quantities
- Discontinue products at any time
- Refuse service to anyone for any reason
4. Order Accuracy & Billing
You agree to provide current, complete, and accurate purchase information.
We reserve the right to:
- Cancel or modify orders suspected of fraud or abuse
- Refuse orders at our discretion
5. Pricing & Availability
Prices are subject to change without notice.
We are not liable for:
- Pricing errors
- Product availability issues
- Typographical errors
We reserve the right to correct any errors and cancel affected orders if necessary.
6. Shipping & Delivery
All shipping is subject to our Shipping Policy.
Once a package is handed off to the carrier:
- We are not responsible for delays caused by the shipping provider
- Risk of loss transfers to the customer upon carrier acceptance
We will assist in resolving delivery issues whenever possible.
7. Returns & Refunds
All returns and refunds are governed by our Return & Refund Policy.
Key points:
- Live worms are final sale (with DOA protection)
- Non-live items may be returned within 30 days if unused
8. Limitation of Liability
To the fullest extent permitted by law, Redwood Worm Co. shall not be liable for:
- Indirect, incidental, or consequential damages
- Losses related to misuse of products
- Issues resulting from environmental factors (especially for live worms)
Our liability is limited to the purchase price of the product.
9. Product Use Disclaimer
Our products are intended for composting, gardening, and general use.
We are not responsible for:
- Improper setup or maintenance of worm bins
- Loss of worms due to temperature, moisture, or care conditions
- Misuse of products
10. Intellectual Property
All content on this site — including logos, designs, text, and images — is the property of Redwood Worm Co. and may not be used without permission.
11. Third-Party Services
We may use third-party services (payment processors, shipping carriers, etc.).
We are not responsible for:
- Third-party errors
- Service interruptions
- External policies
12. Changes to Terms
We reserve the right to update or modify these Terms at any time.
Changes will be posted on this page with an updated date.
13. Governing Law
These Terms are governed by the laws of the State of California, United States.
14. Contact Information
For questions about these Terms, contact:
Our Philosophy
We build things the right way and treat people fairly. These terms are here to set clear expectations — but if something feels off, reach out. We’ll always try to make it right.